WCAG 2.2 · Level A · Understandable
3.2.6 Consistent Help
Manual verification
How to validate 3.2.6 by hand
Check whether repeated help mechanisms appear in a consistent relative location across pages.
Start with the extension result
Reopen the reported URL and reproduce the same state (for example, after expanding a menu or submitting a form). Use the result’s Highlight action when available, or its affected-element details and CSS selector, to find the reported content. Apply the checks below to that content and its context. If the element or state has changed, rescan and record that difference before deciding whether the finding still applies.
- Identify help contacts, self-help links, chat controls, and support mechanisms available on representative pages.
- Compare their relative position within the page or repeated interface regions.
- Repeat on narrow and wide layouts and confirm that help has not disappeared or moved unpredictably.
Evidence to record
Record the pages compared and the help mechanism’s relative location and order on each.
Scope and exceptions
The criterion concerns help mechanisms that are repeated across pages. A mechanism may be omitted from a page if it is not part of the repeated set.
Record the review outcome
- Confirmed: the recorded evidence shows the requirement is not met in the tested page state, and no applicable exception explains it.
- Not reproduced: the reported issue is absent in the current state. Record the URL, state, and affected element you checked; this does not prove other pages or states conform.
- Needs more review: evidence is incomplete, the content requires human judgment, or an exception is uncertain. Record what remains to be checked instead of treating it as a pass.